· Do not criticize, condemn or complain.
· Give honest and sincere appreciation.
· Arose in the other person an eager want.
· Become genuinely interested in other people.
· Smile.
· Remember that a person’s name is to that person the sweetest and most important sound in any language.
· Be a good listener; encourage others to talk about themselves.
· Talk in terms of other person’s interest.
· Make the other person feel important and do it sincerely.